Hi I'm Mark
With decades of experience, I offer a tailored suite of services to tackle your challenges.
My unique approach leverages a portfolio of models & techniques, derived from leadership roles in global organizations, pioneering research, and consulting in Strategic Customer Management. Experiences were gained leading global teams and P&L accountability in the pharmaceutical, energy, consumer, and specialty chemicals industries, and directing centers of excellence in customer management and strategic marketing.
As the Executive Director of the Cranfield KAM Best Practice Forum for 15 years, I have collaborated with top organizations, researchers, and consulting practices.
I am a chartered engineer and marketer, and a fellow of the CIM.
I'm here to help
I have:
Been a Key Account Manager
Led large Key Account Teams
Directed global Key Account Centres of Excellence
Researched and worked with with some of the best companies and universities in the world
Coached and trained Key Account Management Leaders and teams
I have also BEEN A KEY CUSTOMER spending millions of dollars with suppliers
I’ve been where you are now, and I’d love to help you grow business with your strategic customers.
